CDK PABX Maintenance Services

 

Our PABX maintenance service delivers truly independent telecommunications management services to Corporates and Major Business throughout Australia.

 

Building on the strengths and mix of skill sets of the company principals, CDK delivers to our clients in-depth technical and engineering support combined with good old-fashioned service to ensure your vital telephone systems are fully supported.

 

CDK offers full comprehensive hardware and software maintenance agreements and technical support for most telephone systems, including:

 

  • Ericsson (Aastra)
  • Nortel
  • NEC
  • Fujitsu
  • LG Aria
  • Panasonic
  • Samsung
  • Commander Key Systems
  • Voice Over IP (VoIP) Solutions
  • VoiceMail and Auto Attendant Systems

 

 

Value Added Services - included as part of our standard maintenance agreement:

  • Preparation of an initial basic “telecommunications asset registry” of all your telco equipment and infrastructure.
  • Full audit of Carrier billing, includes comprehensive report and professional cost effective recommendations.
  • Independent advice on telephone system upgrades and new equipment purchases.
  • Compilation and management of a central database for rapid rectification of services during a fault situation or disaster recovery contingency planning.
  • Full fault restoration service.
  • Access to our Help Desk via a National 13 number 24x7x365 for telecommunications issues and assistance. Help is just a phone call, e-mail or fax away (dependant upon level of coverage selected)
  • Easily accessible “fully independent” reference source to keep you informed of market developments to deliver the most cost effective telco infrastructure for your business.
  • Business Continuity Plans and Disaster Recovery Planning - CDK will work with you in ensuring that business as usual can be continued in times of trouble.
  • Professional Telecommunications Consultancy - Contact Centres, RFQ & RFI Tenders, Traffic studies, System design, Interactive voice response
  • Professional Training
  • Full Facilities Management of telecommunications infrastructure

 

 

Cabling Services

CDK provide full telecommunications cabling services including:

  • Fibre Optic Cable
  • Cat6 Cabling
  • Cat5 Cabling
  • Co-ax Cabling
  • Structured cabling systems
  • Wireless Networks
 

Partner: TeleASSIST PTY LTD

 

 

Our Aim

 

The delivery of professional effective technical support for your total telecommunications combined with value added services to enable on-going cost effective solutions.

 

 

Why CDK?

 

The company principals of CDK have a wealth of accumulated experience within the telecommunications industry in Australia and provide in-depth technical support for most major makes and models of telephone systems.

 

All company principals have an engineering, technical or project management background, which ensures the delivery of good old-fashioned service based around our commitment to ensure the continuing operation of our clients critical telephone systems and services.

 

Combined with the delivery of this technical support, CDK are industry leaders in offering a range of value added services to enhance our clients full understanding and control of their total telecommunications infrastructure and costs.